Support

How can I make a deposit?

We have many quick and simple ways to fund your account including Visa, Mastercard and Bitcoin. Simply visit the online cashier.

**Deposit options are temporarily unavailable until your Withdrawal Request has been processed.. To save time and avoid unnecessary deposit fees, players were given the option to cancel or modify the amount of their outstanding Withdrawal Request in order to instantly fund their account.

Are there any fees for depositing with a credit or debit card?

BetGRW won’t charge you for funding your account. However, please be reminded that some banks might charge you of transaction fees. Please coordinate with your Bank to confirm this with them.

Why was my credit card deposit declined?

There are many reasons a deposit could be declined, often times your bank may not authorize international transactions. These three easy steps will help you fund your account without delay:

• Call the toll free 1800 number on the back of your credit card and choose the option to speak with an agent.
• Advise the agent to release the international purchase block on your account and ask if they can waive the block for future purchases.
• The purchase will not show up as BetGRW purchase; so to avoid further blocks, do not mention your gaming account when speaking with credit card issuers or bank representatives.

Alternatively try any of our other quick and easy to use deposit methods in the cashier.

*Deposit options are temporarily unavailable until your Withdrawal Request has been processed.. To save time and avoid unnecessary deposit fees, players were given the option to cancel or modify the amount of their outstanding Withdrawal Request in order to instantly fund their account.

What do I say if the bank representative or credit card agent is asking what the purchase is for?

Keep it simple. Simply advise the agent that you are trying to make an international purchase online and ask that they release the block. There is no reason to say something more. The rep should only be concerned with you being the account holder and owner of the credit/debit card.

What is the minimum dollar amount I must have in my credit card balance to make a minimum purchase?

The minimum purchase at BetGRW is $50.00 via credit card. Due to possible credit card fees and foreign exchange fees it is recommended that you hold a minimum of $60.00 in your credit card balance to make a $50.00 purchase. This means that a gift card for $50.00 may not be successful due to international fees or exchange differences.

Why was I charged more or less than the amount that was credited to my BetGRW account?

Sometimes international purchases have currency exchange differences at the time of the transaction. Alternatively; transaction fees can be applied by your credit card issuer/bank for international purchases.

Can I use a credit card that does not belong to me to deposit in my account?

Customers are not permitted to use a card issued under a corporate account under a company name or even a company card under their name where they are not the principal account holder and person responsible for paying the bill. All deposits must be made with a personal credit card.

What will happen to the wagers and balance in my account if I use a card to fund my account that is

If a customer can't verify their credit cards and/or are found to be using a card that is not their own personal credit card all winnings/wagers generated from the deposit in question will be considered invalid and the deposit will be refunded to the card in question.

How do I send a Bank Wire to BetGRW?

Contact BetGRW support at 1-888-358-0810 and speak with an agent. They will be able to guide you through the process in one call.

• Please have your personal banking info ready including your swift number and/or ABA routing number, account number and bank address. With this information an agent will prefill a wire send form with the receiving bank details which will be emailed to you so all you would need to do is go to your bank and hand them a single piece of paper.
• For online wire transfers through your online banking account the process is about the same. The agent will still send you the receiving bank details through email and help you as you fill out the transfer form online.
• In both cases it is very important that you never mention that these funds are to be used for online gaming. If a reason is needed at the bank please simply notate it as an ‘investment’.
• Be sure to keep a physical copy or screen shot of the transmittal receipt and send it back to [email protected]. This is 100% needed in all cases so we can track the payment with our 3rd party receiving banks.

Can I send multiple bank wires to the same receiving bank account?

Each wire transfer must be sent to a specified account which our agents will provide to you. Please call 1-888-358-0810 to ask about this process.

Why can I not send more than $9500 in a single transfer?

All transfers of $10,000 and over are reported by your bank to the government by law. For this reason we would not accept funds beyond this amount to avoid issues customers may experience with their future tax records. Any wires sent beyond our limits will be returned by the receiving bank back to the issuing account/bank.

How soon will I be able to use the funds I send via wire?

Bank wires take approximately 2-3 business days to be received but as soon as you submit a copy of the transmittal receipt to our support team we will review it and if the information is all correct we will proactively credit up to 50% of the sent amount (inclusive of bonuses) into your balance so you can use the funds right away. The remainder will be credited to your balance once the funds are received by our bank. The benefit of this service is great for bigger bettors who want to build a huge balance fast and don’t want to wait like they might at other sites.

Can I Track My Previous Deposits?

Absolutely! BetGRW allow you to track your transaction history up to 90 days. Just follow these simple steps:

• Click Cashier Button on the upper right side of the screen
• Choose My Account on the left part of the page
• Several options will appear then choose Financial Statement.

I can’t deposit. All Deposit options were disabled.

If you have an outstanding withdrawal request, Deposit options are temporarily unavailable until your payout has been processed. In order to instantly fund your account, you can modify the amount or reverse your current withdrawal request

How to reset my Lynx Player Card PIN

I forgot my Lynx Player Card PIN / Grand Wolinac Game Card PIN. Can I reset it?

In the event that you forgot your LYNX Player Card / Grand Royal Wolinac Game Card PIN,  you have the option to reset your PIN over the phone. All you have to do is dial the Lynx Card phone number and follow the instructions.

LYNX PHONE NUMBER

873-220-0218